To place an order simply click on the purchase button of the product you are interested in and this will be automatically added to your shopping cart. From here you can repeat this step to continue adding products to your cart in the same way or finish the purchase from the Pay button located on the top right side of the page. You can also see your shopping cart at all times by clicking the Carret button.
In STIVIBAGS.ES you can make the payment of your order by Credit Card, PayPal or Bank Transfer. In case of choosing to pay your purchase by bank transfer, STIVIBAGS.ES system will send you an email with information on the data and beneficiary bank account in which the deposit / transfer must be made. Remember to inform in concept of the transfer / deposit the number of your order to speed up the process of preparation and shipment of your order. As soon as STIVIBAGS.ES is aware of the transfer / deposit, it will proceed to the preparation and shipment of your order.
If you have any questions or incidents with your order, you can check its status through the order tracking area or you can call us at Customer Service +34 938 466 936 from Monday to Friday from 8:00 a.m. to 6:00 p.m. (cost called conventional national). You can also communicate with us through our email info-stivibags.es We will respond as soon as possible. In general we usually respond to all our customers in approximately 2 working hours at the reception of the consultation.
If, with the exception of items manufactured according to their particular specifications or that have already been adapted to their special needs (custom articles). The term for the return exercise is 14 calendar days from the receipt of the product. The withdrawal period will expire 14 calendar days of the day that you or a third party by you indicated, other than the carrier, acquired the material possession of the last of these goods. You must return or send the articles immediately but, in any case, never after fourteen (14) days from the date you notify us that you withdraw from this contract (ALMENIBOR SL, C/ Ca Xico s/n, Llerona, Spain). It will be considered that it has met the deadline if it sends the articles before the deadline of fourteen (14) days. The customer must communicate this return to ALMENIBOR SL and later, send the complete product to paid ports, with all their accessories, in perfect conditions of use and in its original packaging or in defect of this a similar, attaching a copy of the invoice or delivery. The cost of the return will be borne by the customer, except if the return derives from an error of ALMENIBOR SL. The customer must notify ALMENIBOR SL in order to agree to the collection of the product he wishes to return. The customer may choose to request a product in exchange for which it is returned, request a payment or request the refund of the product, which will be made before 14 calendar days from the return of the product. To exercise the right of withdrawal, the customer must notify it by email to the following email address: info destivibags.es or by calling +34 938 466 936. You can also use the following withdrawal form form although its use is not mandatory: [Click here to open the withdrawal form]. The customer will only have to pay any depreciated value of the items if this depreciation of the value is due to incorrect manipulation on their part while determining the nature, characteristics and operation of the items.
For all those orders that are formalized before 4:00 p.m. (Spanish Time), unless they are made on Fridays, Saturdays, Sundays or holidays and provided that the mode of delivery requested is MRW, ALMENIBOR SL guarantees the delivery of the orders before 7:00 p.m. the next working day (In towns with SEUR agency in peninsular Spain with a radius of influence of up to 50 km. The rest of the towns (Rural areas at more than 50 km from the nearest SEUR power plant), STIVIBAGS.ES guarantees delivery before 7:00 p.m. on the second working day. For orders made on Saturdays, Sundays and holidays, the order will be processed on the first working day after the day of making it. It must be taken into account that the deadlines are computed on working days and can be altered by local or national parties. For the rest of the shipping modes (MRW 48/72H) STIVIBAGS.ES guarantees the delivery of the orders within a period of between 48H and 72H and this period can reach 96H working if your location is in a rural area, Balearic Islands or Portugal. The cost of the Express 24H service is 9,80Eur. For Standard Shipments deliveries are made in 48H/72Horas and their cost is Free for orders starting at 50Eur (5.80Eur for orders below 50Eur). Shipments to the Canary Islands, Ceuta and Melilla the delivery time is 3 and 7 working days and will only be made under budget at info stivibags.es
Don't worry! TSA system padlocks do not carry a key. Why? Because only official and authorised customs agents in the US and UK have these master keys. In the event that your suitcase was chosen to carry out a security check without you being present, the airport authorities would use this master key to be able to open the suitcase without breaking the lock / closed with TSA key. This system was developed by the US TSA (Transportation Security Administration), an agency created as a result of the 11S attacks and which ensures the safety of people in airports and means of transport. The TSA agency is also recognized in the UK by Her Majesty's Revenue and Customs. More information: www.travelsentry.org